BT Group Hiring Trainee Business Service Support Advisor 2024 – Apply Now

BT Group announced vacancy for the post of Trainee Business Service Support Advisor for their Finance, Strategy & Business Services Unit at Gurugram, India. The announcement officially released on March 10, 2024. Interested candidates can start to apply through the link given below

Name of the Organization – BT Group

Notification ID - 30821

Positions – Trainee Business Service Support Advisor

Location – Gurugram, India

Salary – Competitive

Educational Qualifications: Bachelors’ Degree

Job Description:

1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.

Skill Required:

• Complaint Management
• Information Management
• Communication
• Requirements Analysis
• Continuous Improvement
• Issue Resolution
• Problem Solving
• Billing
• Time Management
• Customer Relationship Management
• Escalation Management
• Technical Support
• Decision Making
• Growth Mindset
• Stakeholder Management
• Inclusive Leadership

Online Application Link – Click Here

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