Wisemonk Work from Home Jobs; Customer Success Associate – Latest MNC Jobs

Wisemonk released new job notifications for the post of Customer Success Associate for Remote (Work from Home) locations. Candidates with Bachelor degree & Proficiency in using Gmail for communication and organization and Familiarity with Canva for designing promotional materials are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: Wisemonk

Notification ID: 3909074573

Positions: Customer Success Associate

Location: Remote (Work from Home)

Job Type: Full Time

Required Qualifications:

• Proficiency in using Gmail for communication and organization
• Familiarity with Canva for designing promotional materials
• Previous experience in customer success roles
• Strong English language writing skills with a keen eye for detail
• Marketing experience is advantageous
• Highly organized and detail-oriented individual
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Self-starter
• Bachelor degree
• Nice to have: Experience with Hubspot for customer relationship management
• Work timings: 2PM to 11PM IST (4 hour overlap with EST)

Job Description:

Our client is a top VC funded US company in realty tech industry looking an entry level Associate in our Customer Success function to execute tasks that are critical for the delivery of product and to help create Raving Fans among both our B2B and B2C customers.

Responsibilities:

• Compose Special Offers: Create compelling special offers for local vendors, including titles and descriptions. Utilize proprietary tool to input offers into a resident engagement mobile app.
• Compose Events: Craft event titles and descriptions for upcoming events. Input event details into the mobile app using a proprietary tool. Select suitable images and ensure correct dimensions.
• Create Flyers: Develop eye-catching promotional flyers for events hosted at apartments, using event data from mobile app. Choose appropriate imagery and distribute flyers to clients via email.
• Match Data: Associate residents with Google reviews cross-referencing names and email addresses.
• Update Contact Info: Maintain accurate customer contact information across multiple systems.
• Approval: Review and approve/reject user suggested resident groups in accordance with guidelines.
• Customer Correspondence: Interact with customers promptly and professionally, updating customer records based on communications.

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