JIO Work from Home Opportunity; Customer Care Executive

JIO released new job notifications for the post of Customer Care Executive for Remote (Work from Home) locations. Candidates with 10 + 2 / Graduation degree in any discipline & Candidate from Uttar Pradesh State only are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: JIO

Notification ID:

Positions: Customer Care Executive

Location: Remote (Work from Home) - UP

Experience: 0 – 1yrs

Educational Qualifications: 10 + 2 / Graduation degree in any discipline

• Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only
• Languages know English & Hindi
• Fresher/Experienced
• Resident of India/ Valid Aadhar Card and PAN card
• Candidate from Uttar Pradesh State only

Role & responsibilities

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by a customer
• Respond to all customers in an appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact center policies, procedures, code of conduct and legislative requirements

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