One Local Work from Home Jobs; Application Support (Tier 1) – Apply Now

One Local announced new job openings for the post of Application Support (Tier 1) for Remote (Work from Home) locations. Candidates with At least 2 years of experience in technical support and troubleshooting for software products & Experience building great relationships with customers is an asset (retail / customer service / call centre / hospitality) are eligible to apply. Candidates can apply through the official link mentioned below

Name of the Organization: One Local

Notification ID: 4879889004

Positions: Application Support (Tier 1)

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• At least 2 years of experience in technical support and troubleshooting for software products
• Experience working with small / medium sized businesses (SMBs) is an asset
• Experience building great relationships with customers is an asset (retail/customer service/call centre/hospitality)
• Ability to work in a fast-paced environment
• Excellent problem-solving and analytical skills with high attention to detail
• Strong customer focus with the ability to translate technical concepts into easy to follow instructions
• Strong verbal and written communication skills with the ability to empathize and put the customer at ease

Benefits:

• The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
• Remote first: We have committed to a remote-first work environment. This means our roles are open to candidates who can work between the core hours of 9am - 5pm EST
• 3 weeks paid vacation + 5 paid personal days
• Stock options in a YC backed start-up
• Virtual social events: coffee chats with your colleagues and happy hours!

Job Description:

Take inbound support messages (Intercom) and calls, providing the best service for our customers

Document solutions to common and complex issues, resulting in customer-facing knowledge articles

Follow up with customers to ensure resolution and maintain satisfaction

Collaborate with the Account Management, Engineering, and Product teams to resolve technical issues and ensure client satisfaction, thereby fostering product enhancement and innovation

Online Application Link – Click Here

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