Genpact Off-Campus Drive; Hiring Management Trainee – Apply Now

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Genpact 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by their purpose – the relentless pursuit of a world that works better for people – Genpact serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: Genpact

Requisition ID: BFS036150

Positions: Management Trainee

Location: Hyderabad

Salary: As per company Norms

Educational Qualifications:

• Any Graduate
• Excellent Communication and Presentation skills 

Preferred Qualifications/ Skills:

• Relevant year experience in communications training 
• Relevant year experience in customer service training 
• 6 days working. Candidate must work from Client Location.

Job Description:

In this role, Trainer must train the new joiners on Soft Skills to improve and standardized their communications, Train / develop effective and efficient customer handling skills to attain customer delight stage in customer service by meeting all quality metrics 

Responsibilities:

• To train and mentor new hires in batches as per training plotter
• To train and lead OJT agents on the floor. Meet NHT and OJT throughput
• To do all floor refreshers on time as per business and floor requirements
• To perform all activities and show efficacy as per business expectations
• To conduct internal and final assessments to all new hires and meet scores
• To conduct training and improve all identified TNI or Bottom Quartile agents
• Improve the efficacy and performance of agents New Hire / OJT / Floor agents
• To extend all required support to Operations whenever required.

Apply Link – Click Here

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