Genpact Recruitment Drive; Hiring Content Moderation – Apply Now

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by thyeir innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by their purpose – the relentless pursuit of a world that works better for people – they serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Name of the Organization: Genpact

Requisition ID: HIG018688

Positions: Management Trainee - Content Moderation

Location: Hyderabad

Salary: As per company Norms

Required Skills & Qualifications:

• Any Graduate (PG an added advantage)
• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
• Proficient in English
• AON score: C1 or above
• KF scores >35%
• Should be flexible to work in 24*7 environment and rotational shift and week off.

Preferred qualifications:

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

Job Description:

Genpact looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities:

• Review content and provide resolution based on prescribed guidelines
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and escalate issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are always delivered
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members

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