Accenture Recruitment Drive; Hiring New Associate – Apply Now

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. As an Agent, you are responsible to Review content- user profiles, videos, texts, images etc, Investigate and apply client policies & Escalate and/or resolve the issue that is reported by users or flagged by the system Note. The reported content could be sensitive or of graphic nature

Name of the Organization: Accenture

Requisition ID: AIOC-S01546793

Positions: Trust & Safety New Associate

Location: Mumbai

Salary: As per company Norms

Educational Qualifications:

• Any Graduation
• Years of Experience: 0 to 1 years
• Language - Ability: English - Proficient

Skills Required:

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Basic internet research skills
• Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret content.

Additional skills:

• Be a team player and value cohesiveness
• Be flexible to cater to changing business needs in a fast-paced environment
• Be aware of social trends, political situations, current affairs etc.

Roles and Responsibilities:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guideline
• Stay up to date with any changes on policies/process
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Engage in the well-being activities
• Meet desired efficiency established by business

 

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