The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Name of the
Organization: Ericsson
Requisition
ID: 749366
Positions: Support
Engineer
Location: Gurgaon
Salary: As per
company Norms
Educational
Qualifications:
- B.Tech, M.Tech, or similar experience in relevant area (SW development, telco business)
- Working experience in the Telecom area >5 years, preferably longer
Skills Required:
- Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, AWS, Azure, GCP
- The awareness of product security, privacy and risk assessment
- Deep competence in troubleshooting and fault isolation using tools in complex IT/Telecom systems
- Understanding, analyzing and troubleshooting code.
- Experience of scripting like bash, python, perl, ansible, Cassandra scala (preferred)
- Ability to maintain a professional communication with customers/local companies, especially in critical situations
- Composure and readiness to work under high pressure from our customers/local companies while providing support
- A very strong customer focus
- Ability to juggle many tasks and projects in a fast-moving environment
- Be a self-starter who is excited about technology.
- Good time management and multi-tasking capabilities
- Good teammate who is also comfortable working on own initiative
- Flexibility with working hours
- Familiarity with general business terms and processes
- Innovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skills
- Values of Perseverance, Professionalism, Respect & working with Integrity
Job Description:
- Deal with customer support requests according to the defined process
- Provide support in detailed technical queries and solutions to source code level problems
- Create and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.
- Be part of 24/7 emergency duty and support on critical cases
- Collect customer feedback and submit it to the R&D program to continue improving the product
- Continuously update the knowledge base and share knowledge within the organization
- Participate in FFI (First feature introduction) activities
- Provide on-site support when needed
- Be part of serviceability and service preparation activities.
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