Wipro Recruitment Drive; Hiring L1 Tech Support Engineer – Apply Now

As an L1 Tech Support Engineer at Wipro, you're the first line of defense in providing technical assistance to clients. You'll troubleshoot and resolve basic hardware and software issues, often remotely. This involves diagnosing problems, providing solutions, and escalating complex cases to higher-level support teams. You'll also be responsible for documenting incident reports and maintaining a knowledge base to assist future troubleshooting efforts. A strong understanding of technical concepts, excellent communication skills, and the ability to remain calm under pressure are essential for success in this role.

Name of the Organization: Wipro

Requisition ID: 3106357

Positions: L1 Tech Support Engineer

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• Graduate
• CCNA or equivalent networking qualifications

Required Skills:

• Accuracy and attention to detail
• Excellent written language and comprehension
• Aptitude to comprehend articles and good analytical skills
• Ability to multitask
• MS Excel
• Neutral Voice and Accent and call management
• Process Knowledge

Roles & Responsibilities:

• Handles direct customer inquiries
• Provides technical support to customers.
• Troubleshoots and repair solutions. Understand network architecture required to support  VoIP services. 
• Recommends network hardware, software and design elements. 
• Answers technical questions, solve technical problems and suggest appropriate workarounds.
• Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
• Handles and resolve customer inquiries, questions, complaints, and  concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

 

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