BrightEdge Work from Home Jobs; Hiring Customer Support Analyst – Apply Now

The Customer Support Analyst will be responsible for providing technical and product support to Brightedge clients. You will work closely with clients to understand their needs and resolve their issues in a timely and efficient manner. The ideal candidate will have strong analytical skills, excellent communication skills, and a passion for helping others. Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: BrightEdge

Requisition ID: BrightEdge

Positions: Customer Support Analyst (Product Support)

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

0-2 years of experience in L1 Product and Technical Support Engineering

Solid analytical skills

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Strong problem-solving skills

Passion for helping others

Any professional experience / internship in Product and SAAS L1 Support environment will be a huge plus.

Responsibilities:

Provide technical and product L1 support to Brightedge clients

Resolve client issues and tickets in a timely and efficient manner

Document client interactions and resolutions

Identify and escalate issues to the appropriate team members

Assist in the development and maintenance of support documentation

Participate in team meetings and training sessions

 

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