Conduent Recruitment Drive; Hiring Operations Analyst I – Apply Now

Conduent is currently seeking an IT Operations Analyst I to join their team. The ideal candidate will have a solid understanding of IT operations and a passion for providing excellent customer service. Responsibilities will include monitoring and maintaining IT systems, troubleshooting technical issues, and providing support to end-users. The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a willingness to work in a fast-paced environment. If you are interested in a challenging and rewarding career at Conduent, this is the opportunity for you.

Name of the Organization: Conduent

Requisition ID: 2823

Positions: IT Operations Analyst I

Location: Bangalore

Salary: As per company Norms

Required Qualifications:

• Bachelors Degree
• Must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.
• Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents
• Candidate must be able to prioritize workload, providing timely and accurate resolutions
• Identify opportunities to improve Operational efficiency around application support space.
• Participation in service reviews and post incident reviews.
• System and Application monitoring using tools like AppD, Netcool, Solarwind etc.
• Excellent written & oral communication.
• Ability to cover on call support and flexibility around working hours.
• Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).
• RDBMS: Oracle, SQL
• Efficient in Excel, Report Generation
• Experience working with ticketing tools like ServiceNow, Jira, CMMS etc.
• Any scripting knowledge (shell, python etc.) is an added advantage

 

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