Emeritus Work from Home Jobs; Hiring Program Coordinator – Apply Now

As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of their programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage. This role requires the candidate to work in rotational shifts (including night shifts) with rotational week offs.

Name of the Organization: Emeritus

Requisition ID: 4055933669

Positions: Program Coordinator

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Bachelor’s degree in a relevant field or equivalent qualification.
• Excellent Communication: Strong written and verbal English communication skills are essential.
• Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
• Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
• Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
• Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts (24x7).
• Detail-Oriented: High attention to detail in written communication and problem-solving.
• Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
• Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).
• Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
• Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
• Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Job Description:

• Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues. Ability to work across all the 3 channels is a primary requirement of this role.
• Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.
• Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
• Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus’ online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here