Momentive Recruitment Drive; Hiring Customer Service Trainee – Apply Now

In this role, the individual serves as the primary contact for Internal Europe Customer Service Agents located in Italy, independently managing the order entry process. Their key responsibilities include creating sales orders in SAP, managing documentation, ensuring data completeness, and proactively resolving any issues that arise. They maintain regular communication with the Europe Customer Service Hub, effectively planning and executing tasks while implementing necessary updates to the Order to Cash process.

Name of the Organization: Momentive

Requisition ID: R7742

Positions: Customer Service Trainee

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• Bachelor's degree with strong oral and written communication skills
• Flexibility to any shift
• Good at standard word processing, spreadsheet, and presentation software packages is an advantage.
• Mastery in English (any Second European language is a +)
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.
• Experience in chemical industry ideal.
• ERP SAP SD Module Exposure.

Experience qualification:

• 1-3 years' experience working in customer-service role.
• Should have experience working with a cross functional team
• Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request

Job Description:

• Sales Order creation in SAP/ Capturing all exceptions
• Accountable for document management 
• Enters and checks data for completeness (SAP processing)
• Proactively Identifies and solve incomplete information at Order Entry (customer Master Data cleansing Action plan) 
• Frequent interaction with Europe Customer Service Hub (located in Italy):  through telephonic and email communication
• Proactive planning and completion of task assigned within great quality
• Strong Analytical and problem-solving skills.
• Implements changes and updates to Order to Cash process as directed
• Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP; identify open issues and take action: customer master data / material master data.
• Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

 

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