Accenture Recruitment Drive; Hiring Associate – Apply Now

Billing Operations comprised of Billing Relationship Management, Billing Operations, Project management, Audit & controls, Customer buiness support, Bill strategy and Specialized billing operations and Dispute Management. Good Customer Support Experience preferred with good networking knowledge This team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

Name of the Organization: Accenture

Requisition ID: AIOC-S01521465

Positions: Network & Svcs Operation Associate

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any Graduation
• Years of Experience:1 - 3 Years

Skills Required:

• Strong analytical skills.
• At least 3 to 5 years of experience in Billing operations
• Ability to organize, evaluate, and present complex data with excellent written and oral skills
• Knowledge of telecommunications services
• Stakeholder management skills
• Effective communication skills
• Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio
• Working knowledge of Excel experience
• Ability to handle critical situations and manage complexity
• Customer service skills

Roles and Responsibilities:

• Perform pre-bill validations and share anomalies with billing operations team.
• Execute bill production for select billers
• Execute account setup (various processes depending upon biller)
• Perform Account Maintenance, including Relinking 5. Determine & trigger required actions/coordinate with dispute agents for resolutions
• Implement custom billing solutions as defined by approved process
• Perform bill quality checks and quality gates
• Perform bill Cycle Validations
• Production System Support
• Development and maintenance of tools under the responsibility of Billing Operations and Business Dispute Management.
• Perform audits of the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems.
• Develops solutions to tactical billing issues and works with systems design to implement new features.
• May test new features of the billing system.
• May perform one or more of the following billing operations functions such as general billing operations, policy compliance, systems, methods, procedures, contract implementation, SOX compliance, risk mgmt, service abuse, compliance with legal requests, compliance with federal and state taxing statutes, annoyance call complaints, bill reviews, postal analysis, vendor management, audit, production quality, data requests
• Develops solutions to billing issues and works with systems design to implement new features.
• Bill Production & E-Billing Validation
• Perform Invoice Distribution Validation
• Perform Custom solutioning for Billing requirements as need
• Maintain Billing Relationship & Customer Relationship stakeholder Management effectively related to invoice/bills.
• Analyze complex disputes received from dispute team.
• Analyze and determine actions for resolution and trigger required actions by co-ordinating with dispute agents.
• Assess and evaluate country mandatory compliances and its implications on the billing and customer
• Support UAT and share testing results.
• Receive inputs from dispute teams for complex resolution cases.

 

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