Aircall Work from Home Jobs; Hiring Porting Specialist – Apply Now

They know that success comes from smart work and deserves to be recognized and rewarded. Their value people who are bold, ambitious, collaborative and customer-centric. They’re a global community growing together. If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for. Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. They'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Name of the Organization: Aircall

Requisition ID:

Positions: Porting Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
• Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting.
• Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates.
• Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines.
• Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes.
• Adaptability: Staying updated on industry changes and adapting to new technologies and processes.

Job Description:

• Coordination: Working with carriers and service providers to facilitate the transfer and /or purchase of numbers across multiple countries and regions
• Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates.
• Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information.
• Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
• General product Support: Answering basic questions and helping with basic setup for new onboarding customers.

Benefits:

• Key moment to join Aircall in term of growth and opportunities
• Their people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits (health coverage, lunch, commute, sports)

 

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