BigStep Work from Home Jobs; Hiring Customer Success Executive – Apply Now

Bigstep looking for a dedicated and proactive Customer Success Executive for their SaaS Video Commerce Product: Channelize.io, to join their team and deliver exceptional support to their clients through email, live chat, and video calls. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a genuine empathy for client needs. Candidates with Graduate & Excellent written and verbal communication skills in English is eligible to apply. Candidates are advised to apply soon, before the link expires

Name of the Organization: BigStep Technologies Pvt. Ltd.

Requisition ID:

Positions: Customer Success Executive

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Graduate
• Openness to work in Night Shift of 6 PM - 3 AM IST
• Strong problem-solving and analytical skills with a client-centric approach.
• Excellent written and verbal communication skills in English.
• Ability to quickly grasp product functionality and conduct software product demonstrations.
• Ability to work both independently and as part of a team.
• A good team player, self-starter, and proactive learner.
• Strong organizational skills and responsiveness to client queries.

Responsibilities:

• Handle customer support via email, live chat, and video calls, delivering timely and accurate responses to client inquiries.
• Present software product demonstrations to clients, showcasing key features and functionalities.
• Gather and document client requirements, identifying solutions aligned with our software capabilities.
• Manage support tickets filed by clients, ensuring effective resolution and client satisfaction.
• Coordinate with the Software Development Team to resolve client issues efficiently.
• Identify client needs and guide clients in utilizing specific software features.
• Inform clients of new features and functionalities, helping them get the most out of the software.
• Maintain excellent responsiveness, communication, and empathy in client interactions.

 

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