Guidehouse Recruitment Drive; Hiring Junior Service Desk Engineer – Apply Now

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Candidates are advised to apply soon, before the link expires

Name of the Organization: Guidehouse

Requisition ID: 24555

Positions: Junior Service Desk Engineer

Location: Nagercoil - Tamilnadu

Salary: As per company Norms

Required Skills & Qualifications:

• Graduate
• Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
• Should have working knowledge in any ticketing tools especially ServiceNow.
• Should have quick learning and monitoring skills.
• Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.
• Knowledge in Information Security concepts aligning to ISO 27001 standards.
• Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
• It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.

What Would Be Nice To Have:

• ITIL V4 certified professionals
• Great with English proficiency in terms of communication, fluency, accent.
• Prior experience in supporting Global users US, UK and Europe.

 

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