Razorpay Recruitment Drive; Hiring Junior Analyst – Apply Now

They are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, they've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Name of the Organization: Razorpay

Requisition ID: 4487088005

Positions: Junior Analyst - Customer Success Partner

Location: Bangalore

Salary: As per company Norms

Required Qualifications:

• Minimum qualification - Bachelor's Degree
• Min 1- 2 years of experience.
• Should be willing to work in rotational shifts b/t 9am to 9pm
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both email and voice processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.

Job Description:

As a junior analyst they are seeking a dynamic and enthusiastic individual to join their Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring their customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.

Good to have:

• Resolve Merchant tickets over Freshdesk and call the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.

 

Apply Link – Click Here

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