AnyDesk Recruitment Drive; Hiring Technical Support Associate – Apply Now

To support them on their mission, they are looking for a highly motivated Technical Support Associate to join their Customer Experience department. In this pivotal role, you will play a key part in ensuring you are the primary point of contact for their customers in all technical account matters. An essential part of your role is to independently advise and support their customers regarding all their inquiries. You ensure smooth communication, maintain customer satisfaction and are able to work independently.

Name of the Organization: AnyDesk

Requisition ID: 4473601101

Positions: Technical Support Associate

Location: Bangalore

Salary: As per company Norms

Required Qualifications:

• Graduate
• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Work experience in a customer contact-centered area
• Excellent verbal and written communication in English and French

Preferred Skills and Experience:

• A communicative, empathetic demeanor, and a passion for teamwork
• Independent, solution-oriented, and structured work approach
• Proficiency in computer systems, CRM software, and other customer service tools
• Ability to quickly learn and navigate new software and technology platforms 
• Flexibility and adaptability to evolving customer needs
• Preferred skills of 1 year of Technical Support or IT experience

Responsibilities:

• Serve as the first point of contact for Customers, providing prompt, courteous and efficient assistance through various communication channels
• Investigate and resolve customer inquiries
• Develop and maintain a comprehensive understanding of our products or services
• Accurately document customer interactions, inquiries, and complaints in the designated CRM system
• Proactively gather customer feedback and insights, identify trends, and communicate suggestions for improvement

Benefits:

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement

 

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