Avantor Recruitment Drive; Hiring Associate – Apply Now

Avantor is looking for an Associate for Services team. He/She should manage the Clinical Service Activities based on the TSA which is agreed upon. Candidates with High school diploma required; Bachelor’s degree a plus & Experience of 1-2 years applicable experience in a customer relationship type role (sales, call center, etc.) are eligible to apply. The place of posting will be at Bangalore. Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: Avantor

Requisition ID: R-160071

Positions: Associate - Avantor Services

Location: Coimbatore

Salary: As per company Norms

Educational Qualifications:

• High school diploma required; Bachelor’s degree a plus.
• Experience: 1-2 years applicable experience in a customer relationship type role (sales, call center, etc.).

Preferred Qualification:

• Strong communication skills, both verbal and written.
• Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently.
• Proven problem-solving skills and resourcefulness.
• Ability to manage multiple priorities in a fast-paced and complex environment.
• Good organization and time management skills.
• Attentive and active listening abilities.
• Ability to maintain composure and positive attitude during difficult times.
• Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors.
• Familiarity with SAP system helpful.

Responsibilities:

• Maintains and manage cycle-based billing for customers and provides resolutions on challenges, concerns, issues within the services network for non-payment of invoices
• Handles internal customer communication in the processing, expediting, and troubleshooting of customer billing only orders.
• Owns the customer request and experience from initiation to conclusion.
• Processes all customer requests through SAP. Utilizes multiple and often complex systems, programs, and monitors to research information.
• Researches and resolves customer issues, handles requests for credits and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
• Follows up with LPS team, and customers on any outstanding issues.
• Looks for opportunities to provide solutions.
• Makes recommendations on areas for process improvement.
• Make decisions based on policies and past precedence, seeking guidance, as necessary.
• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
• Performs other duties as assigned.

 

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