S&P Global Recruitment Drive; Hiring Data Associate – Apply Now

This position is an excellent steppingstone to understand client dynamism. Opportunity to work in close collaboration with Client support team, Data Management / Operations & Product Management. Opportunity to work in positive partnership with leaders of all levels and colleagues to drive results. Opportunity to venture into the field of data analysis and explore the world of Automation and Artificial Intelligence/machine learning . As a part of the newly formed Content Customer Success Team, this role centers around ensuring best in class, timely, and effective support to their customers, positively impacting their NPS scores. Your primary responsibility will be resolving customer concerns around their data collection/curation methodology achieving the core objectives of Accuracy, Timeliness and Comprehensiveness. This role will also give you a chance to be a part of strategic projects that will help in improving their NPS and overall client experience.

Name of the Organization: S&P Global

Requisition ID: 290003

Positions: Data Specialist/ Data Associate

Location: Hyderabad

Salary: As per company Norms

Educational Qualifications:

• Good Written and Verbal Communication
• Understanding of LEAN principles
• Client centric mindset
• Working knowledge of Advance Excel & Hands on experience in developing and executing SQL Queries
• Well versed with secondary research, has an analytical Mindset
• Ability to prioritize, multi-task and effective Time Utilization/Project Management skills
• Ability to interact with many levels and to face and deal with issues in a mature and professional manner
• Comfortable to work in rotational shifts, night shift and flexible hours

Preferred Qualifications:

• Bachelors or Master’s in Business Management preferred
• Prior experience of handling client Escalations preferred

Responsibilities:

• Process KPI Maintenance for client queries ensuring TAT is met and quality responses are provided to the clients. Ensuring the key performance drivers of CQ timeliness and quality of responses are met consistently.
• Driving “client first” strategy ensuring team members are consistently sensitized on the value it drives
• Work with LEAN mindset & inculcating automation into the process
• Accountable to reduce wait times, hand-offs, drive cross training, capacity utilization, preparing heat map and other key metrics
• Leveraging client support experience in mentoring teammates for process improvement initiatives
• Managing client centric projects independently includes scoping the project, Problem Statement, implementation Roadmap, Communication ETAs, Monitoring progress.
• Effectively working with front line associates, timely unlocking of day-to-day hurdles w.r.t. data queries and resolutions. Stakeholder collaboration like Stewards group, Product team interaction etc.
• Working closely with Operations and Data Management group on resolving complex customer questions.
• Deliver on predefined individual and team targets including delivering outcomes with quality and excellence.
• Stay abreast of updated guidelines and policies
• Involvement in policy formation, data extraction through SQL, trend analysis and brainstorming on systematically clean bad data to deliver quality data to clients
• Project planning, execution and control i.e. end to end accountability
• Timely and clear communication to Management, Product team and clients about work in progress/ETAs and challenges
• Collaborate with other teams in department and global teams to achieve organizational goals and promote diversity
• Knowledge share, policy documentation, client centric projects, Process review, Mentorship etc
• Ideate and execute Process improvement and Automation projects

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here