BolsterBiz Work from Home Jobs; Hiring Customer Support Specialist – Apply Now

Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. The ideal candidate is an energetic self-starter. You will be the face of an upcoming mobile Gaming company – you will own the customer relationship from the very beginning. It’s important that you can work during Pacific U.S. time zone hours.

Name of the Organization: BolsterBiz

Requisition ID:

Positions: Customer Support Specialist

Location: Remote (WFH)

Salary: As per company Norms

Educational Qualifications:

• Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry.
• Worked for US based Customer.
• Strong verbal and written communication skills.
• Great communication skills via phone, email, and chat
• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
• Experience defining KPI’s and measuring support-related activities.
• It’s important that you can work during Pacific U.S. time zone hours.
• Self-motivation and an attitude that gets things done.

Roles & Responsibilities:

• Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.
• Adapt to customer needs to provide top quality support for both technical and non-technical issues
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

 

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