Cognizant Recruitment Drive; Hiring Tech Support Executive – Apply Now

They are seeking a Process Executive - Tech Support with 0 to 1 year of experience to join their team. The ideal candidate should have strong English speaking skills and a passion for technology. This role involves providing technical support to clients ensuring their issues are resolved efficiently. The position requires working from the office with rotational shifts. Candidates are advised to apply soon, before the link expires

Name of the Organization: Cognizant

Requisition ID: 00061987641

Positions: Process Executive - Tech Support

Location: Hyderabad

Salary: As per company Norms

Educational Qualifications:

• Graduate with 0 - 1yr of Experience
• Possess strong English speaking skills to communicate effectively with clients.
• Have basic technical knowledge and troubleshooting skills.
• Demonstrate good problem-solving abilities and attention to detail.
• Show willingness to learn and adapt to new technologies.
• Exhibit excellent customer service skills and a client-focused approach.
• Experience in ISV or Hi-Tech domains is a plus.
• Ability to work in rotational shifts and handle multiple tasks efficiently.

Responsibilities:

• Provide technical support to clients by addressing their issues and queries in a timely manner.
• Assist clients in troubleshooting technical problems and guide them through step-by-step solutions.
• Document and track client issues and resolutions in the support system.
• Collaborate with other team members to resolve complex technical issues.
• Ensure high levels of customer satisfaction by delivering quality support services.
• Maintain up-to-date knowledge of company products and services to provide accurate information to clients.
• Communicate effectively with clients to understand their technical problems and provide appropriate solutions.
• Escalate unresolved issues to higher-level support teams when necessary.
• Monitor and follow up on pending issues to ensure timely resolution.
• Participate in training sessions to enhance technical skills and knowledge.
• Adhere to company policies and procedures while handling client issues.
• Provide feedback to improve support processes and client experience.
• Work in rotational shifts to provide 24/7 support coverage.

 

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