Confluent Work from Home Jobs; Hiring Customer Success Specialist – Apply Now

They’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as they solve big problems together. They value having diverse teams and want you to grow as they grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

A career within their collaborative organisation will present you with unique and endless possibilities and challenges; you will play a key role in driving Customer Success, Renewals and Subscription expansion within their SMB accounts. You will be a trusted advisor to their customers, where you help them to fully utilise the Confluent Products

Name of the Organization: Confluent

Requisition ID: 4124884218

Positions: Customer Success Specialist

Location: Remote (WFH)

Salary: As per company Norms

Required Skills & Qualifications:

• You have a minimum of 2+ years of experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, forecasting and retention.
• Comfortable working with SMB, Longtail accounts.
• Contract negotiation experience with the ability to provide timely recommendations and drive decisions for mutually beneficial outcomes.
• You are data-driven in your decisions and assume full ownership and accountability for your work.
• You are a team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources.
• Open, growth mindset and high degree of self-accountability fostered in a fast-paced, high-growth, dynamic environment.
• Strong customer-centric mindset. Awareness of customer journey framework, with the ability to prescribe ideal outcomes and guide customers along the path.
• Aptitude to pick up technology and become proficient in mapping customer’s business goals to Confluent’s features and functionality
• You are a great and thoughtful communicator and listener.
• Salesforce and Tableau user fluency.
• You'll have the ability to articulate, educate and advise the business value to businesses of all sizes
• You have prior experience of working with large set of customers ensuring timely outreaches to enhance customer experience
• You have prior experience with data streaming or cloud software technologies.

Roles & Responsibilities:

• Own the ultimate success of our SMB customers in your territory, ensuring they realise the full value of the Confluent Products..
• Accountable to maintaining customer health, driving consumption, forecasting and retention of the account base
• Maintain positive customer relationships through timely consumption check-ins with the customers, by sharing detailed customer usage metrics
• Leverage the insights gained from customer interactions to accurately forecast renewals, upsells or downgrades
• Own the renewal process, collaborate with internal stakeholders for timely execution of renewals, ensuring high retention rates
• Drive consumption through thorough understanding of use case and offering value added services tailored to customer needs
• Proactively identify risks, collaborate with internal stakeholders to come up with remediation plans and churn prevention
• Work closely with the sales teams throughout the process - expansion, up-sell, risks and additional service/support opportunities within accounts.
• Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Solutions Engineers, Deal Desk etc.) to ensure ongoing customer success.
• Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels
• Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

 

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