FIS Recruitment Drive; Hiring Chargeback Associate – Apply Now

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Their talented people empower them, and they believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. Their champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, their 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

Name of the Organization: FIS

Requisition ID: JR0288329

Positions: Chargeback Associate II

Location: Haryana

Salary: As per company Norms

Required Skills & Qualifications:

• Graduation
• Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations
• Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
• Excellent customer service skills that build high levels of customer satisfaction
• Effective verbal and written communication skills
• Computer navigation and operation skills
• Detail-oriented with good organizational skills
• Ability to manage multiple tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality

Roles & Responsibilities:

• Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
• Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
• Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
• Ensures compliance with federal and state regulations in resolving billing errors.
• Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.
• Meets the standards of the job, such as quality standards and adherence to schedule.
• Other related duties assigned as needed.

 

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