Foundever Recruitment Drive; Hiring Technical Support – Apply Now

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, they’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Their innovative CX solutions, technology, and expertise are designed to support the operational needs of their clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever, Are you ready to move your career forward? At Foundever, you will find their call center jobs surprising. They believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever, they make things simple. Put simply, their mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments

Name of the Organization: FOUNDEVER (Formerly SITEL India Pvt Ltd)

Requisition ID: 260125002386

Positions: Technical Support

Location: Ramanujan IT city, Taramani ,Chennai

Salary: 3 to 3.5 lakhs per annum

Educational Qualifications:

• Any Graduate
• Exp - 0 to 3yrs (Any industry exp and freshers are welcome)
• Good communications skills in English is required

Job Details:

• Work mode - Work from Office
• Shift: Night shifts only (No day shifts)
• Work Week: 5 working days, 2 rotational days off (not on weekends).
• Transport: Free pick-up and drop facility within a 25 km radius*.

Roles and Responsibilities:

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Patience and empathy for customers
• Previous experience in customer service is an added advantage
• Respond to customer inquiries via phone and email.
• Identify and resolve customer issues promptly and effectively.
• Provide clear and informative solutions to customer problems.
• Build strong customer relationships through excellent communication and empathy.
• Document customer interactions and resolutions in our CRM system.
• Contribute to the improvement of customer support processes and procedures.
• Meet performance metrics, such as customer satisfaction and first-contact resolution rates.

Assessment link: Click Here

• Test -1- Typing Test
• Test - 2- English spoken proficiency
• Test -2- Customer service voice accounts
• Test - 3 - computer proficiency
• Test - 4 - perceptual speed

If interested, please complete the assessment using the below link and share details (Name Email, contact and date of birth) through whatsapp to Vinitha @ 7845935727

 

Full Detail Link – Click Here

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