HighLevel Work from Home Jobs; Hiring Customer Support Concierge – Apply Now

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be condent, efcient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the rst impression for our customers to welcome, engage and eld customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

Name of the Organization: HighLevel

Requisition ID:

Positions: Customer Support Concierge

Location: Remote (WFH)

Salary: As per company Norms

Educational Qualifications:

• High school diploma or GED required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriately and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/Wi-fi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc

Language Skills Required Vs. Preferred:

• Fluent in English
• Demonstrated verbal and written communication skills

Roles & Responsibilities:

• Greeting customers in the lobby and routing them to a team member
• Answer video calls, chats and rerouting the customers to team members
• Working with Managers and customer support reps to connect customers on zoom
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Educating customers on the chat/zoom support functions
• Providing feedback to the leadership team to improve customer experience
• Connect Senior Specialists with scheduled customers
• Facilitate Urgent Escalations by working with Managers and Senior Specialists
• Other duties may be assigned and/or modified as business needs change

 

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