NTT Data Recruitment Drive; Hiring Helpdesk Associate – Apply Now

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with them. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. They are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in COIMBATORE, Tamil Nādu (IN-TN), India (IN). NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. 

Name of the Organization: NTT Data

Requisition ID: 306716

Positions: Helpdesk Associate - L1 Technical Guidance

Location: Coimbatore

Salary: As per company Norms

Required Skills & Qualifications:

• Graduate with minimum 6 months+ experience in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Description:

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift.

 

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