FIS Recruitment Drive; Hiring Associate – Apply Now

Fresher Job Openings in FIS Haryana 2025!!!

FIS announced job vacancy for the post of Customer Service Associate II - Consumer. The place of posting will be at Haryana. Candidates who have completed High School Diploma / GED with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	FIS
Required Qualifications	High School Diploma / GED
Skills	Customer Service Skills that build high levels of customer satisfaction
Job Posted	06.02.2025
Official Website	fisglobal.com

Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively.

Θ Positions: Customer Service Associate II-Consumer

Θ Job Location: Haryana

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: JR0290528

Required Skills & Qualifications:

• High school diploma or GED
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

Responsibilities:

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.

 

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