Technical Support Engineer Jobs in Bangalore 2025!!!
NetApp announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Engineering with Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Name of the Company |
NetApp |
Required Qualifications |
Engineering |
Skills |
ONTAP OS concepts or comparable storage OS
(EMC, HP, IBM, NUTANIX, VMware) |
Category |
Customer Support |
Work Type |
Onsite |
They
at NetApp Inc. are looking for a Technical Support Engineer to provide
enterprise-level assistance to their customers. You will diagnose and
troubleshoot software andhardware problems with respect to NetApp Storage.
Ultimately, you will be a person their customers trust. They will rely on you
to provide timely and accurate solutions to their technical problems. If you’re
a motivated self-starter, possess strong customer service and technical
problem-solving skills; and be someone who embraces challenges.
Θ Positions: Technical
Support Engineer
Θ Job
Location:
Bangalore
Θ Salary: As per
company Norms
Θ Job Type: Full Time
Θ Requisition
ID: 128615-en_US
Required
Skills & Qualifications:
- 2-5 years of experience in a technical support environment or field experience
- B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college
- Primary job functions
- Provide Tier II Technical Support to enterprise clients, resellers, and third-party support providers.
- Troubleshoot and provide support via phone, web-based tools, and email.
- Act as a liaison between customers and engineering support during escalations.
- Collaborate with other teams to solve complex technical issues. Research, document, and escalate cases as needed.
- Document cases, recommendations, and resolutions in the CRM system.
- Active participation in Knowledge base creation, training, and other documentation activities.
- Be flexible with shift timings.
Job Requirements:
- Experience with ONTAP OS concepts or comparable storage OS (EMC, HP, IBM, NUTANIX, VMware).
- Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
- Familiar with NetApp hardware (FAS, AFF, Disk Shelf) architecture.
- Understanding of RAID concepts, SAN and NAS storage, and storage concepts like deduplication, snapshot, provisioning, and encryption.
- Knowledge of cluster architecture, high availability, Ethernet, TCP/IP routing, FC, and iSCSI protocols.
- Ability to diagnose complex problems and deliver Root Cause Analysis across a stack of complex applications, OS, Network switching and Storage elements.
Desired
Skills:
- Certifications like NCDA, CCNA, CCNP Data Center, SNCP, EMCSA.
- Hands-on experience with OnTap 7-mode/Clustered administration, NetApp System Manager/On Command suite applications.
- Knowledge of Linux variants and popular hypervisors (VMware, Hyper-V, Xen).
- Knowledge on any Linux variant.
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