UPS Recruitment Drive; Hiring Help Desk Support – Apply Now

Help Desk Support Representative Jobs in Pune 2025!!!

UPSannounced job vacancy for the post of Help Desk Support Representative. The place of posting will be at Pune. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	UPS
Required Qualifications	Graduate
Skills	Computer hardware and software knowledge
Work Type	Onsite
Official Website	ups.in

This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.

Θ Positions: Help Desk Support Representative

Θ Job Location: Pune

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R25001787

Required Skills & Qualifications:

• Graduate
• Typing skills (minimum of 35 wpm) - Preferred
• Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred
• Excellent written and verbal communication skills - Preferred
• Ability to work flexible shift hours, up to 5 days per week
• Minimum of 3 months helpdesk/call center experience

Responsibilities:

• Responds to customer requests received by applying understanding and knowledge of supported systems and products.
• Troubleshoots and resolves customer problems via phone or remote capabilities.
• Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.
• Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
• Adheres to established attendance and punctuality guidelines.
• Probes, isolates, and troubleshoots supported application problems.

 

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