Allstate Recruitment Drive; Hiring Associate Operations – Apply Now

Associate Operations Job Openings in Bangalore 2025!!!

Allstate announced job vacancy for the post of Associate Operations. The place of posting will be at Bangalore (Hybrid). Candidates who have completed High School Diploma or Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Allstate
Required Qualifications	High School Diploma or Graduate
Skills	Consumer Protection, Customer Centricity, Customer Data Management
Category	Customer Service & Experience
Work Type	Hybrid

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

Θ Positions: Associate Operations

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R1757

Required Skills & Qualifications:

• High School Diploma or GED (Preferred)
• Experience: 0-2 years experience (Preferred)
• Primary Skills: Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management

Responsibilities:

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.
• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
• Working knowledge of insurance policies and related processes and procedures.

 

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