American Express Recruitment Drive; Hiring Associate – Apply Now

Freshers Job Openings in American Express 2025!!!

American Express announced job vacancy for the post of Customer Service Associate. The place of posting will be at Gurugram (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Written and verbal communication
Work Type	Hybrid
Category	Support

The Customer Engagement Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated care professionals and partners strive to treat every servicing interaction as an opportunity to put the customer first, add meaningful value, and deepen relationships. 

Θ Positions: Customer Service Associate

Θ Job Location: Gurugram (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25003224

Required Skills & Qualifications:

• Graduates/Undergraduates with minimum of 1 year customer service experience, previous Chat experience strongly preferred.
• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Strong written and verbal communication skills to be able to converse clearly and naturally, while demonstrating active listening skills to adapt conversation to suit the situation and the Card Member’s communication style.  
• A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.  
• Proven analytical skills to analyze customer accounts, uncover the root cause of customer issues and provide tailored solutions to customer satisfaction
• Resilience is needed to efficiently manage a steady stream of customer interactions, while balancing performance to meet a variety of metrics.  
• Ability to multitask and answer multiple Card Member queries simultaneously, while toggling between screens/tools, without becoming overwhelmed

Responsibilities:

• Consistently deliver extraordinary service (through chat or phone, as required,) whilst in a fast-paced, structured, customer care environment.
• Able to address 2-3 Chat conversations simultaneously. 
• Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
• Develop key consulting skills, including building a human connection with customers through care and empathy, handling objections, and providing solutions. 
• Meet and exceed performance goals that include customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations. 
• Maintain a high level of integrity to work with customer information and meet compliance requirements.

Benefits:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.