Ellucian Work from Home Jobs; Hiring Product Support Consultant – Apply Now

Remote Product Support Consultant Job Openings 2025!!!

Ellucian announced job vacancy for the post of Product Support Consultant. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Ellucian
Required Qualifications	Graduate
Skills	SQL and basic programming skills
Categories	Services
Work Type	Remote

As a Customer Operations Engineer, you will collaborate within our Operations team to support existing customers and onboard new ones for our Smart Plan, Award, and Transfer products. This role involves direct communication with Professional Services, Customer Success, and R&D teams. You will need strong communication and comprehension skills, along with an understanding of business process workflows, Student Information Systems (SIS), Degree Audit systems, and SaaS product fundamentals. Critical thinking and problem-solving abilities are essential. The ideal candidate is comfortable with frequent context switching and thrives in a deadline-driven environment while working under minimal supervision.

Θ Positions: Consultant - Product Support, Scripting

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 5690

Required Skills & Qualifications:

• Solid knowledge of Git (branching, merging, conflict resolution).
• Proficiency in SQL and basic programming skills (Groovy, Python, regex).
• Basic understanding of AWS.
• Familiarity with SIS, Degree Audit systems, and the U.S. higher education landscape.
• Excellent attention to detail and time management skills.
• Good understanding of the software development process and SaaS concepts.
• Strong understanding of operations, services, and applications.
• Ability to work effectively in a team and independently with minimal supervision.

Responsibilities:

• Create and maintain customer tenants in Smart Plan, Award, and Transfer cloud environments.
• Perform data cloning and migration between various production and non-production environments.
• Own and maintain product configurations (customer configs), including managing the repository in Git.
• Assist business analysts in setting up new customer configurations.
• Develop and maintain data transformation scripts written in Groovy.
• Manage and coordinate data acquisition schedules and configure corresponding scheduled jobs.
• Support business analysts in creating advanced Advising Guidelines rules.
• Set up Single Sign-On (SSO) and role mapping.
• Configure and manage Award data analysis configurations, schedules, and initial executions.
• Report and escalate data-related risks to management, ensuring critical customer issues are addressed promptly and effectively.
• Participate in Tier 2 escalation for production incidents.

Benefits:

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
• financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
• Headspace (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• They Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.