Etsy Work from Home Jobs; Hiring Operations Specialist – Apply Now

Remote Operations Specialist Job Openings 2025!!!

Etsy announced job vacancy for the post of Operations Specialist, Chatbot Analytics. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Etsy
Required Qualifications	Graduate
Skills	Analytical skills with a background in customer experience analysis
Category	Operations
Work Type	Remote

Etsy is looking for an Operations Specialist to help us elevate their chatbot capabilities and enhance the experience for members on Etsy.com and beyond. In this role you will become well versed in Chatbot success metrics such as automation, resolution and bot satisfaction rates (BSAT) while also creating and maintaining dashboards to report on these metrics.

Θ Positions: Operations Specialist, Chatbot Analytics

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: JR4538

Required Skills & Qualifications:

• Graduate
• Proven technical competence with the ability to learn new reporting platforms and data analysis systems with low effort.
• Strong analytical skills with a background in customer experience analysis.
• Skilled in documenting project objectives and results.
• Strong organizational skills for balancing multiple priorities.
• Enjoy challenging conventional methods when problem solving.
• A collaborative spirit that encourages knowledge sharing and supports team success.
• The ability to work Monday to Friday - 2:30 PM to 10:30 PM IST.

Job Description:

• Partners with Product Support Experience, Etsy Service and Engineering teams to provide input on the vision, goals, and roadmap for our chatbot program.
• Identify topics or automations actions to take on behalf of Etsy members and partner with Engineering, Product Experience to prioritize and implement.
• Work closely with Engineering, Product, and Operations teams to design, build, and deploy new chatbot features and functionalities.
• Inform Support Operation Managers, Analytics and Work Force Management on the Chatbot team’s roadmap, expansion plans and updates that will impact volume and/or staffing.
• Collaborate with the Conversation Designers to analyze key performance indicators (e.g., BSAT, resolution rate, automation rate) and develop data-driven sprint plans to continuously improve chatbot efficiency.

Responsibilities:

• Build, maintain and monitor chatbot success metrics within the Ulitmate.ai platform and Etsy’s data analytics platform Looker.
• Report, prepare, and present daily, weekly and monthly metrics across the team and CX operations, including presentations such as monthly and quarterly business reviews.
• Partner with Conversation Designer to review and create action plans for low performing conversation flows, decreased resolutions and automations, to assist in advising the overall chatbot experience strategy.
• Partner with Analytics and Product Insights to calculate the impact expanding the chatbot to additional countries, Etsy’s Buyer and Seller apps, self-service automations and product launches, has on volume forecast and staffing.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

 

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