Fivetran Work from Home Jobs; Hiring Associate Customer Support Engineer – Apply Now

Remote Associate Customer Support Engineer Job Openings 2025!!!

Fivetran announced job vacancy for the post of Associate Customer Support Engineer. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Fivetran
Required Qualifications	Graduate
Skills	Customer Advocacy, troubleshooting, problem solving, and issue resolution
Category	Support
Work Type	Remote

Fivetran Support partners with some of the most passionate teams in the world, their customer’s teams, to deliver a best in class experience. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer (CSE) acts as their customer’s technical champion within Fivetran. At Fivetran their CSE’s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.

Θ Positions: Associate Customer Support Engineer

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6497511003

Required Skills & Qualifications:

• Graduate
• Strong Customer Advocacy skills
• Excellent written and verbal communication skills in English
• Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
• Good teaming skills with a passion for building a positive culture where we leave our ego at the door
• Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Excellent analytical skills and strong attention to details
• Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
• Basic level understanding of networking fundamentals and the TCP/IP model
• Basic level experience with databases (SQL/NoSQL , Oracle,Postgres, Mysql, SQL Server, SAP Hana) .
• Experience building or troubleshooting APIs
• Understanding of Data Warehousing fundamentals and concepts
• Experience in various operating systems such as Windows, UNIX/Linux
• Comfortable navigating Github and submitting Pull Requests

Responsibilities:

• Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
• Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools.
• Work closely with Fivetran’s engineering team by submitting well-documented bugs which arise from customer submitted cases.
• Work with Fivetran’s Product team to ensure feature requests are addressed and handled in a timely fashion.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Collaborate with teammates on technical and non-technical projects.

Perks & Benefits:

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

 

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