NatWest Recruitment Drive; Hiring Operations Analyst – Apply Now

Customer Service & Operations Analyst Job Openings in Bangalore 2025!!!

NatWest announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	NatWest
Required Qualifications	Graduate
Skills	Analysing, Communication & Microsoft Office
Closing Date	01.04.2025
Work Type	Onsite

In this key role, you’ll be providing crucial support to customers and colleagues in their contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Θ Positions: Customer Service & Operations Analyst

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-00249065

Required Skills & Qualifications:

• Experience of analysing and using performance data
• Freshers, 2023 or 2024 pass outs only with graduation in B.com, BA, BBA, B.Sc Non IT, Mass Comm or Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Job Description:

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

Responsibilities:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

 

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