Pluto Work from Home Jobs; Hiring Customer Support & Operations Specialist – Apply Now

Remote Customer Support Specialist Jobs 2025!!!

Pluto announced job vacancy for the post of Customer Support & Operations Specialist (Fintech). The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Pluto
Required Qualifications	Graduate
Skills	Verbal and written communication
Category	Customer Support
Work Type	Remote

Pluto is looking to hire email and phone customer support operators to join their Product & Customer Support operations team. This is a multi-functional role, where you will have the opportunity to support our current and future customers as they scale.

Θ Positions: Customer Support & Operations Specialist (Fintech)

Θ Job Location: Remote (WFH)

Θ Salary: Rs.3.5 – 8.5 LPA

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English.
• Ability to understand a complex product quickly.
• Strong writing skills for help articles, explainer videos, and maintaining help centers.
• Proactive attitude in engaging with customers and Pluto team members outside of support.
• Ability to escalate issues effectively to engineering and product teams.
• Strong investigative and critical thinking skills.
• Some basic understanding of APIs a huge plus.
• Time & load management

Job Description:

Work closely with fast-growing companies in MENA as their direct line of contact and support. Partner closely with account management, product, and engineering teams to resolve customer questions, manage product requests/issues, and analyze data to suggest improvements for better customer satisfaction and product development. Be the first line of defense for our customers through our communication channels and act as the voice of the customer within Pluto.

Responsibilities:

• Learn the Pluto platform inside out.
• Help our customers via E-mail, Intercom, WhatsApp, and Phone call support.
• Maintain an industry-leading satisfaction rate with our customers.
• Create help articles, videos, and content to assist companies in onboarding and using Pluto effectively.
• Help Pluto scale efficiently by automating significant portions of your work and processes as needed.
• Own a critical piece of the feedback loop, providing insights to improve the product.
• Utilize critical thinking skills to diagnose and solve potentially complex problems.
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and third parties.
• Be adaptable, willing to learn, grow, and develop in a fast-paced startup environment.

Benefits:

• Flexible vacation policies
• Fully remote workplace
• Work-from-home stipend to support your home office needs

 

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