RedHat Work from Home Jobs; Hiring Technical Support Engineer – Apply Now

Remote Technical Support Engineer Openings 2025!!!

RedHat announced job vacancy for the post of Technical Support Engineer- Openshift/Kubernetes. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	RedHat
Required Qualifications	Graduate
Skills	Linux or Unix operating systems
Work Type	Remote
Category	Support

The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in Colombia. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce IT costs for enterprise customers. In this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. This is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software.

Θ Positions: Technical Support Engineer- Openshift/Kubernetes

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-044621

Required Skills & Qualifications:

• 2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service
• 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus
• Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management
• Experience working with hosted applications or large-scale application deployments
• Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark
• Solid troubleshooting skills and a passion for problem-solving and investigation
• Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors
• Ability to handle multiple priorities and work under pressure
• Commitment to providing the best experience possible for Red Hat's customers

The following are considered a plus:

• Bachelor's degree in a technical field, preferably engineering or computer science
• Experience with technologies like Open vSwitch, JBoss, Apache Tomcat, Go, Angular.js, Node.js, Ruby, Python web frameworks, and .NET framework
• Experience with source code management tools
• Knowledge of technical support systems and tools
• Familiarity with Red Hat's solutions portfolio and open-source software development
• Participation in open-source projects, including patches submitted for upstream inclusion

Responsibilities:

• Serve as the direct support for IBM customer inquiries about the Red Hat OpenShift Container Platform handed over from IBM product support teams.
• Use IBM and Red Hat ticketing systems and support tools to assist customers directly.
• Analyze issues to identify problems and communicate corrective actions and resolutions to customers.
• Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution.
• Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously.
• Document diagnostic steps and create reusable solutions for future incidents
• Perform weekend and holiday shift duties on a rotational schedule when needed.

 

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