Tide Recruitment Drive; Hiring IT Support Engineer – Apply Now

IT Support Engineer Job Openings in Hyderabad 2025!!!

Tide announced job vacancy for the post of IT Support Engineer. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Tide
Required Qualifications	Graduate
Skills	JAMF Cloud, Intune
Category	Support
Work Type	Onsite

Reporting to the Head of IT and InfraOps, you will be a support focused engineer and will have a background in IT Systems and cloud native administration. You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. As an IT Enablement Engineer you’ll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams.

Θ Positions: IT Support Engineer

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6496130003

Required Skills & Qualifications:

• Graduate
• You have working knowledge of the following MDM tools
• JAMF Cloud
• Microsoft Modern endpoint management tools - Intune.
• You have knowledge about Okta & you have experience with Identity and  Authentication tooling (Okta)
• You have working knowledge of Atlassian backend.
• Knowledge of Google workspace administration would be an added bonus.
• You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.
• You have knowledge about Apple devices, Mac OS and its configuration.
• You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
• Excellent customer focus and a can-do attitude and good communication skills

Responsibilities:

• Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
• You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates
• You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.
• Providing 1st/2nd line systems and application level support to end users
• Troubleshooting problems, answering questions and providing training on IT Systems to end users.
• Identifying, testing, and implementing workarounds for reported issues
• Assist in the maintenance and rollout of new applications and their integrations.
• Document procedures, policies, technical instructions and security practices

Benefits:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

 

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