Velocity Global Recruitment Drive; Hiring Customer Care Associate – Apply Now

Customer Care Associate Remote jobs 2025!!!

Velocity Global announced job vacancy for the post of Customer Care Associate. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Velocity Global
Required Qualifications	Graduate
Skills	Ticket management systems and case-tracking tools
Work Type	Onsite
Category	Support

They are looking for a Customer Care Associate (Tier 1 Support) to join their growing Global Delivery Center team. This team is a shared services division of Velocity Global, providing 24/5 support to their clients and internal teams. This full-time role focuses on delivering exceptional customer care, and providing high-quality service to clients. It offers an opportunity to engage with clients and enhance their experience through problem-solving and collaboration. This position is ideal for someone passionate about client support. This remote role reports to the Customer Care Manager.

Θ Positions: Customer Care Associate

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4448416006

Required Skills & Qualifications:

• Bachelor's degree or equivalent certification.
• Minimum 1 year of experience in a customer service role or similar, providing transactional and service-based client support.
• Experience working across different time zones, ideally in a 24/5 support setup.
• Familiarity with ticket management systems and case-tracking tools.
• Proficiency in English (verbal and written).
• Tech-savvy, with experience using Microsoft Office, Google Suite, and other digital tools.
• Strong research, organizational, and problem-solving skills.
• A consultative, client-focused approach to communication.
• Experience with creating positive client experiences.
• Interest in international business and employment.

Responsibilities:

• Be the first point of contact for client inquiries, ensuring tier 1 support and issue resolution.
• Manage internal and external communication through the case management platform, collaborating with team members for efficient workflow.
• Resolve client issues, escalating to specialist teams as needed.
• Deliver high-quality service aligned with Service Level Agreements (SLAs).
• Update client tickets within the case management platform, ensuring prompt escalation when needed.
• Research client questions and scenarios, presenting clear solutions to both clients and company partners.
• Provide guidance on payroll, expenses, and HR-related queries.
• Analyze data from multiple sources to deliver concise insights to clients and teams.
• Collaborate across service lines to provide quick issue resolution.
• Enhance client satisfaction by reviewing past interactions, making recommendations, and implementing solutions to improve service.
• Update Velocity Global's internal knowledge management tools.
• Maintain expertise in international employment and payroll.
• Demonstrate flexibility to work rotational shifts, including early mornings, late evenings, and public holidays.

Benefits:

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses

 

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