Wipro Recruitment Drive; Hiring Service Desk Analyst – Apply Now

Service Desk Analyst Job Openings in Pune 2025!!!

Wipro announced job vacancy for the post of Service Desk Analyst. The place of posting will be at Pune. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Wipro
Required Qualifications	Graduate
Skills	Communication & Troubleshooting
Category	Support
Work Type	Onsite

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging their holistic portfolio of capabilities in consulting, design, engineering, and operations, they help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, they deliver on the promise of helping their customers, colleagues, and communities thrive in an ever-changing world.

Θ Positions: Service Desk Analyst - L1

Θ Job Location: Pune

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 44291

Required Skills & Qualifications:

• Graduate
• Service Desk Delivery
• Adherence to TAT, SLA as per SoW
• Minimal Escalation
• Customer Experience
• Personal
• Attendance
• Documentation etc

Responsibilities:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

• Be responsible for primary user support and customer service
• Respond to queries from all calls, portal, emails, chats from the client
• Become familiar with each client and their respective applications/ processes
• Learn fundamental operations of commonly-used software, hardware and other equipment
• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
• Regular MIS & resolution log management on queries raised
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
• Identify and suggest improvements on processes, procedures etc

 

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