Wipro Recruitment Drive; Hiring System Engineer – Apply Now

System Engineer Job Openings in Mumbai 2025!!!

Wipro announced job vacancy for the post of System Engineer. The place of posting will be at Mumbai. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Wipro
Required Qualifications	Graduate
Skills	Troubleshooting Windows, Outlook, Teams, Citrix
Category	Customer Support
Work Type	Onsite

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Θ Positions: System Engineer

Θ Job Location: Mumbai

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 12258

Required Skills & Qualifications:

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

 

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