Allstate Recruitment Drive; Hiring Operations Associate – Apply Now

Operations Associate Job Openings in Pune 2025!!!

Allstate announced job vacancy for the post of Operations Associate. The place of posting will be at Pune (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Allstate
Required Qualifications	Graduate
Category	Customer Service & Experience
Job Posted On	02.04.2025
Work Type	Hybrid

The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials.

Θ Positions: Senior Associate- Operations

Θ Job Location: Pune (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R12594

Required Skills & Qualifications:

• 4 year Bachelors Degree (Preferred)
• Experience: 0-2 years experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Responsibilities:

• Act as a role model for the rest of the team
• Provide professional assistance and resolution for escalated/supervisor calls
• Represent the Customer care Center on projects, initiatives or testing as needed
• Assist with development and dissemination of training materials
• Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality
• Provide support for questions (including help hotline) from customer service specialists
• Provides training to team members and guide reps on specific steps of the research process of a particular case or issue
• Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests
• Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Recruiter Info:

• Ms. Vibha Chaturvedi
• vaaa6@allstate.com

 

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