Deltek Work from Home Jobs; Hiring Assoc Ops Analysts – Apply Now

Remote Assoc Ops Analysts / Sys Admin Job Openings 2025!!!

Deltek announced job vacancy for the post of Assoc Ops Analysts / Sys Admin. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Deltek
Required Qualifications	Graduate
Skills	Strong problem-solving & Communications
Category	Support
Work Type	Remote

They are seeking a dedicated and detail-oriented Customer Services Analyst to join their thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases. To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to their customers and Internal stakeholders.

Θ Positions: Assoc Ops Analysts / Sys Admin

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 10206BR

Required Skills & Qualifications:

• Graduate
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and chat tools.
• Previous experience in a customer service role is preferred.
• Sharepoint experience an advantage

Duties and Responsibilities:

• Customer Calls:
• Handle incoming customer calls and queries through our Customer Support Centre.
• Provide accurate and timely information to customers regarding their inquiries.
• Chat Functionality:
• Utilize our chat functionality to communicate effectively with customers.
• Resolve customer issues and provide support through live chat.
• Support Operations Queue:
• Manage and work on cases from the Support Operations Queue.
• Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
• Ensure all cases are resolved within a timely manner.
• Ad-hoc Projects and Tasks:
• Participate in various ad-hoc projects and tasks as assigned.
• Collaborate with other team members to improve customer service processes and systems.

 

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