Mphasis Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Bangalore 2025!!!

Mphasis announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Educational Qualifications with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Mphasis
Required Qualifications	Graduate
Skills	Citrix Virtual Apps, AWS technology and Desktop
Category	Support
Work Type	Onsite

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. They have been recently felicitated by the economic times as the most distinguished digital company 2015. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Θ Positions: Technical Support Engineer

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Hands-on experience with Windows /Mac OS environments
• Excellent problem-solving and communication skills
• Hands-on experience with Windows /Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
• Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
• Basic knowledge on Virtualization technology.
• Graduate 1+ years of relevant experience.

Management Skills:

• Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
• Familiar to the Citrix, AWS environment
• Aware of ITSM Process (Incident management)
• Inbound calls taking
• Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.
• Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills:

• Ability to diagnose and troubleshoot basic technical issues.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.
• Certification: MCSE, CCA, ITIL foundation is an added advantage (not mandatory).

 

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