Outsourced Work from Home Jobs; Hiring Technical Support Analyst – Apply Now

Remote Technical Chat Support Analyst Job Openings 2025!!!

Outsourced announced job vacancy for the post of Technical Chat Support Analyst. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Outsourced
Required Qualifications	Graduate
Skills	SaaS, cloud, or AI experience
Category	Support - AI & Cloud Computing
Work Type	Remote

They're looking for a Technical Support Analyst to provide top-tier chat support and ensure an exceptional customer experience. Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. They are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Θ Positions: Technical Chat Support Analyst

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 718161

Required Skills & Qualifications:

• Graduate
• 1+ year in technical/customer support (SaaS, cloud, or AI experience is a plus!).
• Basic knowledge of SSH, Linux, SQL scripting, Docker, and cloud computing (AI inference/serverless tech).
• Familiarity with user/access management, CRM tools (Zendesk), and ticketing systems.
• Superb communication—able to break down tech jargon for non-technical users.
• Problem-solving mindset with the ability to multitask in a high-volume chat environment.
• Willingness to work in rotational shifts (options above).

Nice-to-Have:

• Experience in a fast-paced startup
• Passion for AI and cloud technologies!

Responsibilities:

• Deliver Real-Time Support: Assist customers via chat in a fast-paced environment, handling multiple conversations while maintaining quick response times.
• Guide & Educate Users: Help with signup, billing, onboarding, and platform navigation, and recommend the best services based on customer needs.
• Troubleshoot & Escalate: Resolve common technical issues and escalate complex cases to Level 2 support with clear communication.
• Boost Customer Satisfaction: Aim for a 98%+ CSAT score by providing friendly, efficient, and knowledgeable support.
• Document & Improve: Log interactions in Zendesk/Discord, contribute to knowledge bases, and simplify technical concepts for users.

 

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