Freshworks Recruitment Drive; Hiring Graduate Trainee – Apply Now

Graduate Trainee - Customer Support Job Openings in Chennai 2025!!!!

Freshworks announced job vacancy for the post of Graduate Trainee - Customer Support. The place of posting will be at Chennai. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Freshworks
Required Qualifications	Graduate
Skills	Communications
Position Type	Freshers
Work Type	Onsite

At Freshworks, they build uncomplicated service software that delivers exceptional customer and employee experiences. Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Their people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If you're someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career.

Θ Positions: Graduate Trainee - Customer Support

Θ Job Location: Chennai

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 744000057353081

Responsibilities:

• Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
• Communicate effectively across email, phone, and chat to provide high-quality assistance.
• Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
• Keep track of common customer challenges and work proactively to improve the support experience.
• Ensure high customer satisfaction through professionalism, empathy, and ownership.

Required Skills & Qualifications:s

• They’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
• Strong communication skills — both written and verbal.
• Empathy and the ability to put yourself in the customer’s shoes.
• Curiosity and a willingness to learn new tools and technologies.
• Ability to stay organized and thrive in a fast-paced environment.
• Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
• Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
• No standing arrears.

Additional Information:

• Shortlisted profiles will be invited to a screening assignment. We will send out invites in a periodic manner and give up to one week to complete it.
• We will plan two recruitment events at our office in Chennai - these will be held over two Saturdays. If you are shortlisted from the assignment round, please plan to make yourself available for one of these two dates (we will give advance notice by at least 1 week).
• The role will be based out Chennai and if hired, you will be expected to work out of our office 5 days a week.

 

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