Gainsight Recruitment Drive; Hiring TechOps NOC Engineer – Apply Now

TechOps NOC Engineer Job Openings in Hyderabad 2025!!!

Gainsight announced job vacancy for the post of TechOps NOC Engineer. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Gainsight
Required Qualifications	Graduate
Skills	Linux System administration and AWS Cloud exposure
Category	Support
Work Type	Onsite

Their industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Their software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. They have offices in the US, UK, Netherlands, Israel, Japan, and India.

Θ Positions: TechOps NOC Engineer

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-100926

Required Skills & Qualifications:

• Relevant experience of 2 to 3 years in supporting production environments
• Technical Degree and/or equivalent experience and training is preferred
• Experience of Linux System administration and AWS Cloud exposure
• Strong analytical skills and able to collate and interpret alerts from various sources
• Ability to assess and prioritize alerts and respond or escalate accordingly
• Must be willing to work in shift operations in a 24/7/365 rotational work environment
• Good verbal and written English communication skills and attention to detail
• Linux system administration, RHCE certification would be a plus
• Knowledge and use of common industry monitoring and support tools (ex: Nagios, Xymon, etc)
• Intermediate skills / working knowledge of Linux, Databases and Open Source environments
• Experience on AWS or any other cloud technologies, certification would be an added advantage
• Basic database SQL knowledge would be a plus

Responsibilities:

• Maintain pro-activeness on alerts/tasks by using tools
• Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call
• Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information
• Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts
• Strictly follow the procedure as provided in the Confluence
• Ability to do basic troubleshooting and informing TechOps Team to further look into it

 

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