Q2 Recruitment Drive; Hiring IT Support Analyst – Apply Now

IT Support Analyst Job Openings in Bangalore 2025!!!

Q2 announced job vacancy for the post of IT Support Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Q2
Required Qualifications	Graduate
Skills	Identity Management tools – (SSO) & Mobile Device Management tools - (MDM)
Category	IT Support
Work Type	Onsite

Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2’s high standards.

Θ Positions: IT Support Analyst

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: REQ-11262

Roles and Responsibilities:

• Provide excellent first contact customer service to our internal customers
• Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
• Setup new employee offices and assist with on-boarding of new Q2 employees
• Image, configure, test, and distribute workstations to employees
• Coordinate escalation and resolution of complex issues with the appropriate IT teams
• Help to maintain a positive and professional work environment
• Assign appropriate permissions to users in Active Directory
• Perform regular file archival and data migrations as necessary
• Collaboratively document, develop, and contribute to Helpdesk continual service improvement
• Maintain inventory of all corporate assets issued to employees
• Participate in rotating on-call shifts approximately once per month
• Provide support for key IT projects
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Perform responsibilities within established SOX and security compliance requirements

Required Skills & Qualifications:

• 2-4 years of technical experience in an IT organization
• Ability to work individually, as a team, and cross-functionally to resolve complex issues
• Strong customer service, written, and oral communication skills
• Experience with Active Directory
• Experience supporting both Windows and Mac workstations
• Experience providing effective support to remote users

Preferred:

• Advanced Degree in Information Systems, Computer Science, Engineering or related field
• Experience with Identity Management tools – (SSO)
• Experience with Mobile Device Management tools - (MDM)
• Experience with A/V and collaboration tools
• Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

Benefits:

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

 

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